1. How much is shipping?
Standard shipping is $5 for domestic orders and $15 for international orders.
We offer FREE standard shipping for domestic orders of $50 or more!
And for orders w/ only 5 Travel Tokens or less, we offer a FREE envelope mail option. (Since this option relies on stamps, there is no tracking available)
Faster shipping rates are available at checkout.
2. What is your return/exchange policy?
We offer a 30-day return policy from the day your order was delivered. No questions asked!
Holiday Returns: Any orders placed between November 1, 2021 – December 31, 2021 will be eligible for returns/exchanges through January 31, 2022.
Simply email us at email@example.com to get started.
Buyer is responsible for shipping costs back to The Wander Club (for both returns and exchanges). For exchanges, we will cover the shipping cost back to the buyer.
If something is wrong with your order order, please let us know and we will resolve the issue at no extra cost to you.
3. How long will it take to receive my order?
Because most of our products are handmade, it takes us ~1-2 business days to craft and ship out an order.
Standard shipping takes 1-6 business days for delivery.
Standard international orders take 1-2 weeks to Canada, Europe, and Australia and ~2-4 weeks for the rest of the world. We also offer DHL Express Shipping for 1-6 day delivery.
As soon as your order has been shipped, we will email you a tracking number.
4. Do you ship internationally?
We sure do! However, due to COVID-19 and other shipping constraints, we are currently not allowed to ship to many countries. Please see the following list for reference.
Any other questions? Don't hesitate to reach out to us at firstname.lastname@example.org and we will get back to you as quickly as possible.