1. How much is shipping?
Standard shipping is $5 for domestic orders and $15 for international orders.
We offer FREE standard shipping for domestic orders with a Grand Total of $50 or more!
2. What is your return/exchange policy?
Holiday Returns: Any orders placed between November 1, 2021 – December 31, 2021 will be eligible for returns/exchanges through January 31, 2022.
Simply email us at firstname.lastname@example.org to get started.
*Customized products are non-refundable (e.g. monogrammed Wanderchains, Custom Tokens, and Dated Tokens)
3. How long will it take to receive my order?
It takes us ~3 business days to craft and ship out an order.
Standard shipping for domestic orders takes 3-7 business days for delivery.
Faster shipping rates are available at checkout.
As soon as your order has been shipped, we will email you a tracking number.
I ordered the baseball glove Wader Chain. I was very disappointed when it arrived as it has no markings that would identify it as made from a baseball glove. It’s nothing more that a thin piece of leather with a few holes punched in it, with a piece of leather backing to keep it from falling apart. The hardware is decent but definitely not worth the $40 I paid. Big let down.
Thank you for your message and we really appreciate your honest feedback, Eric. We are very sorry that you are disappointed with the unique Glove Wanderchain that you received. For our Glove Wanderchain process, we use real glove leather from vintage-worn baseball gloves, so every swatch of leather will bear the glove's unique texturing and markings.
Because the entire glove is used, not every part of the glove leather is going to have markings or lettering on it. They will also bear holes from the glove stitching that was deconstructed to make the keychains. Each piece is unique, and no two are exactly the same, as we use dozens of different worn gloves and cut from different places. We believe that this is the charm and novelty of our handcrafted Glove Wanderchains, and we make sure to re-purpose the whole glove.
You can also find out more about 'How it's Made' on https://thewanderclub.com/collections/token-holders/products/baseball-glove-keychain
Due to the limited edition nature of our Glove Wanderchains, and the special way in which we handcraft and process our keychains, we cannot guarantee any requests or preferences for specific styles, glove brands, or markings. You may add a note in the 'Order Notes' section of your order, and as a courtesy, we may be able to honor your request, pending stock.
If you are not 100% satisfied with your order, you can return your Glove Wanderchain in its original packaging within 30 days of receipt, and we can give you a full refund. We can also facilitate an exchange, pending stock, and abiding by the pre-order timeline. Monogrammed wanderchains are not returnable.
We hope this helps! If there’s anything else that we can assist you with, please let us know Have an amazing day.
Thanks for the National Park BOGO! I have started a keychain for myself 18 National Parks and counting. I also started keychains for my son and daughter! I love the concept of the souvenir and they are handcrafted in the USA. I gave 4 stars because I was a little disappointed in the size of the tokens. The token size was smaller than a dime. In my head I had pictured them bigger.
I adore my forest colored keychain! I purchased this in preparation for a summer of hiking and a fall of traveling! So excited to add to my collection :)
My sister will love the tokens and wanderchain, we do Christmas in July when we are camping...saves shipping and I get to see their reactions.
I mean, I was initially a little skeptical about the price of a monogrammed Keychain, but I took the plunge and I'm glad I did! The leather is luxurious, and the monogram on it is very clear and well done, not compromising the integrity of the leather. The hardware for the Keychain seems durable as well. I'm very excited to give it to my kiddo to put on his hiking pack! I got forest green for my littlest guy and navy for by biggest! They're going to love them.
I purchased this for my child with initials on it as I am not a fan of traditional souvenirs. The size is perfect and excellent quality! I can’t wait to help her fill it up with tokens making memories!